Working in the heart of customer service is like playing in a band. Contact with the customer is always the final trial, just like a concert. There is no room for mistakes here. The goal is the same: satisfy the customers, whether you are holding a guitar neck or a phone.
During the 9th edition of the Customer Contact Management Summit, practitioners – heads of CC/CS/CX, will share effective, readily-implementable solutions, increasing customer service quality to ensure greater customer satisfaction.