9th Customer Contact Management Summit

ABOUT THE FORUM

Working in the heart of customer service is like playing in a band. Contact with the customer is always the final trial, just like a concert. There is no room for mistakes here. The goal is the same: satisfy the customers, whether you are holding a guitar neck or a phone.

During the 9th edition of the Customer Contact Management Summit, practitioners – heads of CC/CS/CX, will share effective, readily-implementable solutions, increasing customer service quality to ensure greater customer satisfaction.

SPEAKERS

5 REASONS TO JOIN US

  1. UP-TO-DATE THEMATIC RANGE AND COMMON OBJECTIVES → constant increasing of customer service quality in all points of contact and channels; ensuring unrivalled CX for greater customer satisfaction and evoking the WOW effect as often as possible
  2. NO THEORY – ONLY CASE STUDIES → delivering inspirations and ready for use solutions tested in the everyday practice of executives in charge of Contact Centers, Customer Service and Customer Experience
  3. INTER-INDUSTRY PERSPECTIVE → presenting answers to challenges from the point of view of various business sectors and enterprises
  4. DIVERSE THEMATIC SESSIONS → inscribe customer-centricity into the DNA of your organisation / Build a coherent omnichannel experience/ Discover (the power of) your employee / Build an optimal Contact Center / Use technology supporting customer service / Listen to the customer’s voice / Customer Experience in practice / Employee Experience – recruit, engage and retain / Challenge: communicating with the customers
  5. TAILOR-MADE AGENDA → the topics of the presentations were suggested by CC/CS/CX professionals in surveys and discussions
PROGRAMME OF THE SUMMIT

CONTACT

Krakow office:
Blue Business Media Ltd.,
Krakow 31-031, Berka Joselewicza 21c
phone: +48 12 350 54 06
Warsaw office:
Blue Business Media Ltd. ,
Warsaw (01-222), Pradzynskiego 12/14

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